Troubleshooting Center – Genyz Solutions – Roaming SIMs In Nigeria

Troubleshooting Center

Device not connecting to internet

Ensure data is enabled on device
Ensure only the Genyz SIM is inserted in the device
Ensure data roaming is enabled on device
Ensure APN configuration is correct
To configure the APN, reach out to our Technical support to assist you
If problem persists, insert sim into mobile device to ensure SIM is functioning
If problem persists, insert local sim into POS device to ensure device is functioning

POS Device unable to prep, but can process transactions

Ensure the correct APN configuration is done on the device
Ensure roaming is enabled
If problem persists, contact the PTAD of the device to check their backend, and make the necessary changes

IoT modems when devices carrying Genyz SIMs fail to transmit data on any IoT platform, follow these steps:

Verify if the SIM is active.
Confirm if the SIM is on a session.
Ensure the Access Point Name (APN) is correctly set up.
Make sure the baud rate and port number are properly aligned
Ensure the device IP address matches the SIM IP address.
Restart the device to see if the issue resolves.
If the issue still persists activate the SIM on another device to determine if the issue is with the SIM card or the original device
If the issue still persists activate the SIM on another device to determine if the issue is with the SIM card or the original device

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